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APT Skidata system specialists will work to ensure the smooth performance and availability of all system components. Our extensive team of service technicians are on hand to provide both on-site and remote support.
Post sales support and maintenance can take many forms. In recognition of this fact APT Skidata have established separate Service and Technical Support departments.
Based at our head office in Harrow, APT Skidata Service Call Centre acts as the first point of call for all service and technical queries. From here our experienced team co-ordinate the activities of our field based engineers operating throughout the UK.
Our technicians are able to offer instant troubleshooting thanks to Remote Maintenance. This is a standard APT Skidata software feature that allows authorised access to the customer’s site server (DAC), from a remote location. Remote Maintenance allows us to diagnose and potentially resolve issues without having to visit site, resulting in a more efficient and speedy service delivery.
The Technical Support department is essentially home to APT Skidata’s hardware and software experts. These highly skilled individuals provide support and guidance to both our field engineers and customers alike.
All technical queries and/or reactive maintenance requests must, in the first instance, be directed to the service call centre.
All APT Skidata equipment is covered by a standard 12-month warranty, effective from the date of purchase.
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